Management Services

Maintaining a strong service management department is challenging, as organizations seek to deliver new business value, respond to technological and regulatory change, and manage ever escalating costs. IT service management helps integrate business and goals, measure organizational effectiveness and demonstrate return on investment. By aligning infrastructure, people and processes, Agilis can improve efficiency, drive results and mitigate risk. One primary origin of ITSM can be found in the systems management services and functions historically done in large scale mainframe environments. Through constant refinement over the years these services and functions attained a high level of maturity. Problem and change management, configuration management, capacity planning, performance management, disaster recovery, availability management, etc. are some examples.

Once deployed, our team of experts will continue to provide you with operational support for the Pontis Engage product. We will provide IT related support for system management, monitoring and preventative maintenance, as well as business operations. We will make sure that the implementation operates in full conjunction with and is realizing the business strategy. We will perform operational monitoring and resolve issues with troubleshooting. We will also help you manage the process of launching the different relevant activities and develop the necessary capabilities to support new business requirements.

Other Operational Services Solutions